Privacy Statement

Each time you access this website you agree to be bound by these Terms and Conditions and you are deemed to have read and understood these Terms and Conditions of use.

Introduction

The information you provide to duncanhoole.co.za may be held by duncanhoole.co.za for the following reasons:

• Market research.
• Tracking of data.
• To communicate with you regarding products and services that we offer.
• To improve our product and service.
• To provide aggregate information and statistics for the purposes of monitoring website usage in order to help duncanhoole.co.za develop its website and services.
• We like to hear your views to help us improve our services. From time to time we may contact you by e-mail or telephone to ask your opinions.

Overview

Maintaining the security of your data and ensuring that you are in control of how your data is handled is a priority at ducanhoole.co.za. We are dedicated to ensuring that we are transparent about the data that we collect about you and how we use it.

duncanhoole.co.za takes the security of your data very seriously and strictly adheres to guidelines published in the Protection of Personal Information Act 4 of 2013 which is applicable from 1st July 2020.

This notice aims to provide you with information about:

• Personal data we collect.
• How we may use your personal data.
• Your legal rights relating to your personal data.

Personal data we collect

We will only collect relevant data to enable us to carry out the service you have requested or accessed, below we have set out in more detail about the personal data we collect and why we collect it. We review our retention periods regularly and will only hold your data for as long as it is necessary for the original purpose it was collected for, as required by law or as set out in any relevant contract we have with you.

Online Enquiry

If you enquire about one of our services, we require your name, email address and contact telephone number to able us to respond to your enquiry.

How we may use your personal data

Digital Marketing

duncanhoole.co.za uses the data you provide us with for digital marketing purposes and we may contact you to update you in accordance with your selected marketing preferences.

When visiting our website, we may collect Cookie Data which allows us to contact you with information on products and services that are relevant to you.

*You can remove or disable cookies at any time.

Cookies

We use cookies to enhance the experience for visitors to our website. Cookies are small files that help us to track and identify visitor preferences which enable us to deliver relevant content and help visitors navigate the website.

The cookies that we use do not store any confidential information about you. You may wish to disable these cookies however disabling these cookies may prevent you from using certain parts of duncanhoole.co.za‘s website efficiently.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: TThese are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

Your Legal Rights

You have a number of rights in relation to your personal information under the Protection of Personal Information Act. In relation to certain rights, we may ask you for your information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.

Accessing your personal information

You have the right to ask for a copy of the information we hold about you by emailing to us at the end of this notice. This will be provided in a readable format (CSV) free of charge. We may not provide you with a copy of your information if this concerns other individuals or we have another lawful reason to withhold that information.

Correcting and updating your personal information

The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold about you is inaccurate or out of date, please let us know by contacting us on the details provided in this notice.

Withdrawing your consent

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details provided in this notice. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do this by selecting the ‘Preferences’ link located at the bottom of our emails.

Erasing your personal information or restricting its processing

In certain circumstances, you may ask for your personal data to be removed from our systems by emailing us at the address at the end of this notice. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.

You may also ask us to restrict processing your personal data in the following situations;

• Where you believe it is unlawful for us to do so.
• You have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.

Complaining to the SA Information Regulator

You have the right to complain to the Information Regulator if you are concerned about the way we have processed your personal information. Please visit the IRSA website for further details.

External Links

duncanhoole.co.za‘s website contains links to other sites, however we are not responsible for the privacy practices or the content of such websites.

How to contact us

Please contact us if you have any questions about our Privacy Policy or information we hold about you:

Email: info@duncanhoole.co.za

This notice was last updated: 30th March 2021